Refund Policy

1. Eligibility Criteria

• The refund request must be initiated within exactly seven (7) calendar days from the date and timestamp of payment.
• The request must originate from the registered email address associated with the account.
• Only one refund per unique student account is permitted.

2. How to Claim Your Refund

To claim your refund, send an email to support@sturev.in with:

1. Subject: Refund Request — [Your Registered Email]
2. Order ID / Transaction ID: Found on your dashboard or Cashfree payment confirmation email (e.g., sturev_xxx).
3. Reason (Optional): A brief note explaining what we could have done better to help us improve.

3. Processing Time & Settlement

Once your request is received:

• Our support team reviews and approves eligible requests within two (2) business days.
• The refund instruction is immediately submitted to Cashfree Payments.
• The full amount (₹59) is credited back to your original payment method (UPI account, debit card, or bank account) within 5 to 7 banking days depending on your issuing bank.

4. Effect on Membership Access

Upon successful processing of a full refund, your Student Pass access will be automatically deactivated in our membership ledger. You may continue to retain your free account profile or request full profile deletion.

5. Non-Refundable Situations

Refunds will not be issued for:

• Requests submitted after the 7-day guarantee window has elapsed.
• Accounts that have been suspended due to violations of our Terms & Conditions (such as unauthorized content scraping or credential distribution).
• Repeated purchase and refund cycles on the same payment instrument.